We all know how important great customer service is but
just how many businesses truly deliver it?
Mario Dolcezza takes a passionate look at the customer experience and explains with personal accounts of frustrating and sometimes laughable true life examples that prove that even the very best companies can get it horribly wrong.
Whether you run a corner shop or a conglomerate, If you aspire to be truly great at customer service then this book should be your daily companion.
With clear, uncomplicated advice Mario gives you all the tools you’ll ever need to be fabulous at customer service and give your customers and experience that will keep them coming back for more.
It’s the essence of great customer service!